OUR PLEDGE OF SUPPORT
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund your purchase.
For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
WHEN YOU PURCHASE ON VIONICSHOES.COM.ph:
Please follow the steps indicated on our Returns & Exchanges page.
DID YOU PURCHASE FROM ONE OF OUR RETAIL OUTLETS?
If you purchased from a Vionic retail outlet, kindly process your return or refund request directly with your original purchase location
BEWARE OF UNAUTHORIZED RETAILERS AND COUNTERFEIT PRODUCTS:
Vionic Philippines does not offer any refunds or credits for Vionic products purchased from unauthorized retailers.
If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locations.
Please be aware, if you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
We want you to be completely satisfied. If you have any questions or concerns, please contact Vionic Philippines customer service through the following channels:
Vionic Philippines Official Facebook Page
Vionic Philippines Official Instagram Page
Phone: (02) 941 7877 loc 811
Viber: +63 929 400 8826