30-Day Guarantee

The Promise: Wear your new shoes in, out, and all around. Really. You've got 30 days to put Orthaheel Technology to the test. Wear them whenever, wherever, and as often as you please. We know you'll love the relief and confidence you gain from wearing shoes that make your feet feel good all day long. But if you're not satisfied within 30 days for any reason, we'll give you your money back.

Our Pledge of Support

We're confident you'll love our support. In fact, we give you 30 days of wear-testing to make sure you do. If you're still not convinced, we'll happily refund your purchase.

For the greatest comfort, we recommend wearing our shoes for a few hours at a time during the first few days, allowing your body to adapt to our biomechanical orthotic technology.

When You Purchase on VionicShoes.com.ph

Please follow the steps indicated on our Returns & Exchanges page.

Did You Purchase from One of Our Retail Outlets?

If you purchased from a Vionic retail outlet, please process your return or refund request directly with the original purchase location.

Beware of Unauthorized Retailers and Counterfeit Products

Vionic Philippines does not offer refunds or credits for products purchased from unauthorized retailers. If you're unsure whether a retailer is authorized, please check our Store Locations.

Please be aware that if you purchase from an unauthorized retailer, the product might be counterfeit. Counterfeit products may not meet Vionic's quality, fit, or comfort standards. We cannot guarantee their performance.

If you have any questions or concerns, please contact Vionic Philippines customer service through the following channels: