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THE PROMISE: Wear your new shoes in, out and all around. Really. You've got 30 days to put Orthaheel Technology to the test. You can wear them whenever, whereever and as often as you please. We know you'll love the relief and confidence you find from wearing shoes that make your feet feel good all day long. But, if you're not satisfied within that time for any reason, we'll give your money back.
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund your purchase.
For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
Please follow the steps indicated on our Returns & Exchanges page.
If you purchased from a Vionic retail outlet, kindly process your return or refund request directly with your original purchase location
Vionic Philippines does not offer any refunds or credits for Vionic products purchased from unauthorized retailers.
If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locations.
Please be aware, if you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
We want you to be completely satisfied. If you have any questions or concerns, please contact Vionic Philippines customer service through the following channels:
Vionic Philippines Official Facebook Page
Vionic Philippines Official Instagram Page
Phone: +63(2) 8941-7877 loc 816
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