Everyday Free Returns & Exchanges

We're sorry your purchase did not work out for you. To make it easy to find your perfect pair, we offer free returns and exchanges.

30-Day Guarantee

You may return or exchange your merchandise within 30 days. Refunds will be credited to the original form of payment. Please allow up to 15 business days for the credit to appear on your statement. Original shipping charges are not refunded.

How to Make a Return or Exchange

Your official receipt is required for processing refunds.

If you purchased from a Vionic retail outlet, please process your return or refund request directly with the original store.

For online purchases, follow these steps:

Step One

Contact us through one of the following:

• Vionic® Philippines Official Facebook Page
• Vionic® Philippines Official Instagram Page

Step Two

Repackage your merchandise in its original packaging and include the official receipt/invoice.

Step Three

Ship your package via your preferred courier to:

Vionic Philippines
#107 Manila Bay Spinning Mills
Compound Shoemaker's Group
Warehouse, Brgy. Jesus Dela Peña,
Marikina City, Philippines 1803

Return shipping is at your expense. Please allow up to 15 business days for the credit to appear on your statement.

Beware of Unauthorized Retailers & Counterfeit Products

Vionic does not offer refunds or credits for products purchased from unauthorized retailers. If you're unsure whether a retailer is authorized, please check our Store Locations. Counterfeit products may not meet Vionic quality, fit, or comfort standards.