Returns & Exchanges

Everyday FREE Returns & Exchanges

We’re sorry your purchase did not work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges.

30-Day Guarantee

As with any authorized retailer of Vionic shoes, you may return or exchange your merchandise within 30 days. Refunds will be credited to the original form of payment. Please allow up to 15 business days for the credit to show on your statement. Original shipping charges are not refunded.

 

HOW TO MAKE A RETURN OR EXCHANGE

Your copy of the official receipt as proof of purchase is REQUIRED for refunds processing.
If you purchased from a Vionic retail outlet, kindly process your return or refund request directly with your original purchase location

For online purchases, please follow the steps below:

Step ONE:

Please get in touch with us through any of the following channels:

Vionic Philippines Official Facebook Page
Vionic Philippines Official Instagram Page
Email:  customercare@vionicshoes.com.ph
Phone: (02) 8941-7877 loc 807

Step TWO:

Repackage your merchandise in its original packaging and include the official receipt/invoice.

Step THREE:

Send your package through your preferred courier service provider to:

Shoemaker’s Shop Inc.
23 Guerilla St.
Barangay Sto. Niño, Marikina City
Philippines 1800

Return shipping shall be at your expense.  Please allow up to 15 business days for the credit to show on your statement.

 

BEWARE OF unauthorized retailers AND COUNTERFEIT PRODUCTS:

Vionic does not offer any refunds or credits for Vionic products purchased from unauthorized retailers.
If you are not sure whether a retailer is an authorized Vionic retailer, please check our Store Locations.

Please Note:  If you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.

DO YOU HAVE ANOTHER QUESTION ABOUT RETURNS AND EXCHANGES FOR VIONICSHOES.COM.PH?

Contact us:
VIONIC^® Philippines Official Facebook Page
VIONIC^® Philippines Official Instagram Page
Email:  customercare@shoemakers.com.ph
Phone: (02) 8941-7877 loc 807